Do you sell wholesale?
Yes! Jimmy & Lissa is available to walk-in stationery boutiques only. The Military Collection is available to both online and brick & mortar resellers. Please download and return a completed wholesale application, and pricing will be forwarded within 1-2 business days.
Wholesale Request for Jimmy & Lissa
Wholesale Request for the Military Collection
How does your ordering process work?
>> If you'd like to place individual orders online, please use the links to the left {under Collections} for a selection of everyday notes, personalized stationery, and accessories.
>> For couture wedding orders, I offer a three-stage process: consultation, design, and production.
Creative consultations are always provided on a complimentary basis via in-studio meeting, telephone, or e-mail. In the first discussion, we'll get to know each other, discuss themes, colors, levels of formality, and printing techniques. Sample albums and swatches are available, as are online resources. We'll decide on a direction together, and we'll lay groundwork for the next steps. Please note: I encourage you to bring your own clippings, samples, and sketches to this meeting! Whatever inspires you -- let's build from that.
The design phase takes 1-3 months (on average) depending on the complexity. Should you decide to move forward with order placement, a deposit will be collected. Because of the time and resource-intensive nature of couture event suites, the deposit is 50% of the anticipated budget and is non-refundable.
The production process will commence upon signed approval of the final proof and receipt of deposit. The balance will be due on the intended pick-up date.
What is the preferred timeline for ordering invitations and other event materials?
Invitations for anniversaries, weddings, and other formal affairs should be mailed to the recipients 6-8 weeks prior to the event. In the case of destination weddings or a large number of out-of-town guests, save the dates should be mailed six months to a year before the event, followed by formal invitations 6-8 weeks in advance. Invitations for less formal parties (including birthdays and showers) may be mailed 3-4 weeks beforehand. I recommend beginning the design process for all custom work at least four months before your intended mailing date. It is never too early to begin creating, but it most certainly can be too late!
When and how are materials delivered?
Stock items purchased through our website will arrive within 1 - 2 weeks. Personalized items including stationery and stamps will arrive within 2 - 3 weeks. Invitation suites and other pre-event items will arrive on an agreed-upon schedule in time for your mailing date. Custom day-of items (table numbers, programs, and favors, for example) will arrive seven to ten business days before your event date. For local events, it is customary to pick up your order in my studio or have items hand-delivered so that we can review the materials together. For non-local events, materials will be shipped with the greatest care, usually by USPS with tracking. Boutique gift wrapping is always available upon request.
Depending on my design calendar, I would be happy to make arrangements to work with you on a short timeline. Please note that certain printing methods and designs may not fit rush requirements, and additional fees may be incurred.
How many invitations should I order?
Arrange your guest list by household, and remember to include your bridal party, parents, officant, photographer, and any other vendors who request copies of your invitation. Plan ahead for mistakes in addressing, invitations returned to sender, and keepsake samples for your scrapbook. Always order at least 10% over your required quantity. Many invitation suites arrive in sets of 25, so be sure to round up accordingly to be safe. I'm available to help you guesstimate! Remember, it's easier and less expensive to order a few more than you need at the outset than to request a second run later.
How many favors should I order?
As with invitation suites, order approximately 10% above the number of anticipated RSVP's. Fear not -- extra favors need not sit around collecting dust in your attic. After your event, consider giving remainders to any number of angels-in-disguise as thank you's. Those who might enjoy the kind gesture -- especially of edible favors -- include service staff who performed above and beyond, vendors, and even, perhaps, your stationery designer.
It's not that I don't like the post office. I'm just busy. Can you handle all of that for me?
Yes! With a provided address list, I am happy to assemble, address, hand cancel, and mail your invitations or announcements for you. Please note, the postmark will be Tipp City, Ohio or Dayton, Ohio. If you'd prefer, I can do everything but the post office part, ship you the invitations "ready to mail," and then you can deliver them to your preferred post office to get the postmark of your choosing. Additional fees apply for these services and depend on the style of invitation (number of pieces, postage type, etc.). Please inquire for a quote.
What about the dreaded . . . . . . . . typo?
I will work with you (perhaps obsessively) to check for typos, and this is precisely why I require you to sign the final proof. My suggestion is to have as many eyes as possible review the proof before you sign it. For a better chance of catching errors, read your materials aloud. Next, read line-by-line, backwards, from the bottom up. Walk away. Have a cup of tea. Come back. Repeat. It never hurts to double-check! After you have signed the final proof, any typos which were your mistake are not the responsibility of Andrea Nay Creative or any partnering vendors, and additional charges will apply for correction. In the unlikely event the typo is the mistake of the printer, every effort will be made to correct the error in a timely manner.
What happens if I cancel or change my custom order?
Please understand that designing, printing, and assembling stationery suites and favors is a time-intensive process which can involve everyone from a letterpress house in Australia to a calligrapher in San Diego to a nut factory in Ohio. When you confirm your order by signing a contract, the entire process is put in motion. Supplies are ordered. Time is spent making plates. Presses are reserved. Cancelling this process midway can actually be quite expensive for all involved. For these reasons, all deposits are non-refundable, and all changes after the proof approval date will incur additional costs.
How are refunds for notecards, stamps, and stationery handled?
For stock (non-personalized) items purchased online via our website, returns are accepted within 10 business days. You will receive a refund for the cost of the item. Shipping fees may not be returned. Unfortunately, refunds are not available for personalized items. In the event of a typo that is our mistake, we will gladly and quickly correct the error.
How do you handle payment?
As noted above, payments for couture designs are divided into a deposit (due upon ordering) and final payment (due no later than five business days prior to intended delivery). For stock orders and others totaling less than $500, the full amount is due when the order is placed. Credit cards and PayPal are both accepted. For PayPal, an e-invoice for the agreed-upon amount will be forwarded to your preferred e-mail address. Cash, money orders, and personal checks are always welcome. Checks should be made payable to: Andrea J. Nay. Please note, bank fees for any returned checks will be passed along to you.
Do you charge sales tax?
If you have the distinct honor of living in the Buckeye state, your full order (including shipping) will incur 6.5% sales tax. {Sorry, Ohio! We'd rather not single you out, but it's the rule.} Singing "Hang On Sloopy" while paying will make you feel better. Promise.
